Customer and user satisfaction is definitely our number one goal in meeting the objectives of the Canada Marine Act, pursuant to which the Port of Trois-Rivières has now acquired the status of a Canadian Port Authority.

Thus our mission is to be: the best link with our partners.

Moreover, our vision is for the Port of Trois-Rivières to become the best port of reference for non-containerized cargo on the St. Lawrence.

Also, the main values embodied by the Trois-Rivières Port Authority are as follows:

Maximize customer service
Be aware of the customers’ needs
Optimize processing of customer requests

Towards customers, suppliers, employees, economic stakeholders and the community
Demonstrate integrity and fairness
Communicate openly, clearly and factually and respect confidentiality

Optimize economic spin-offs
Optimize sound use of resources available to the Port.

Promote respect for the environment
Be aware of the community and the views of the public